We are Doppelherz Iraq — the official distributor of Doppelherz German supplements in Iraq, operated by Hazha Company. This policy explains what information we handle and how.
When you place an order, we collect your name, phone number, delivery address, and city, along with the products, prices, and payment method for that order. This information is sent to our WhatsApp business line (+964 750 303 0808) to confirm your order, and shared with the pharmacy that fulfils and delivers it. We also save this information in our database so our team can process, track, and support your order. We keep it for as long as needed to process your order and to meet any legal record-keeping obligations we may have.
A copy of your order history, saved favorites, and preferences (such as language choice) is also kept in your browser's local storage on your own device, for your convenience — for example, so the app can show your past orders quickly. This local copy is separate from the order information saved in our database described above. To erase your local copy, clear your browser or app storage.
We work with a small number of trusted service providers to run the app and deliver your orders. They only handle your data to provide their service to us, and do not use it for their own purposes:
Payment is cash on delivery only. We do not process or store any payment card or bank details.
We use Vercel Analytics, which collects basic anonymous statistics — for example, how many visitors the app receives and from which general region. No names, phone numbers, device identifiers, or personal data are collected.
We also log a small set of anonymous usage events — for example when a product is viewed, when someone taps to find a pharmacy, when an item is added to the cart, or when an order is completed. Each event is linked only to the product, pharmacy, city, and language involved — never to your name, phone number, or identity — and is never used for advertising or ad tracking.
If you tap "Show nearest pharmacies", your device may ask permission to use your location. That location is used only on your own phone, to sort the pharmacy list by distance — it is never sent to us, never stored anywhere, and never included in our analytics. If you don't grant permission, the pharmacy list simply shows in its normal order and nothing else changes.
When you use the AI Advisor or the Help & Support chat, your messages are sent to Anthropic — the company that makes the Claude AI model — to generate a response. Please do not include sensitive personal information, such as your full name, ID number, or detailed medical history, in your messages. Anthropic processes these messages under its own privacy policy (anthropic.com/privacy). We do not store your chat history on our servers; it is kept only on your device and is cleared when you reload the page.
You can ask us to delete the order information we hold about you at any time by messaging us on WhatsApp at +964 750 303 0808 — we will delete it unless we're required by law to keep it (for example, for tax or accounting records). To delete the local copy on your device, clear your browser or app storage. To manage your WhatsApp conversation history, use the WhatsApp app.