This page explains how delivery works and how returns or refunds are handled for orders placed through the Doppelherz Iraq app.
We deliver to cities across Iraq, including Erbil, Sulaymaniyah, Baghdad, Duhok, Kirkuk, and Mosul.
Delivery cost and estimated timing depend on your location and are confirmed via WhatsApp once your order is placed. We do not charge for delivery until this is confirmed with you directly.
After you submit an order through the app, our team reviews and confirms it on WhatsApp. Please keep an eye on WhatsApp for updates, as this is how we communicate about your order status, delivery timing, and any issues.
Please have the exact amount ready where possible when your order arrives.
If there's a problem with your order, please contact us on WhatsApp (+964 750 303 0808) and we'll handle it case by case.