This page explains how delivery works and how returns or refunds are handled for orders placed through the Doppelherz Iraq app. This is a standard boilerplate template pending final review — timeframes and specifics should be confirmed before publishing live.
We deliver to cities across Iraq, including Erbil, Sulaymaniyah, Baghdad, Duhok, Kirkuk, and Mosul.
Delivery cost and estimated timing depend on your location and are confirmed via WhatsApp once your order is placed. We do not charge for delivery until this is confirmed with you directly.
After you submit an order through the app, our team reviews and confirms it on WhatsApp. Please keep an eye on WhatsApp for updates, as this is how we communicate about your order status, delivery timing, and any issues.
If you've chosen cash on delivery, please have the exact amount ready where possible. If paying by bank transfer, your order is processed once we confirm receipt of your payment.
For hygiene and safety reasons, opened or used supplement products cannot be returned unless they arrived damaged, defective, or incorrect.
Message us on WhatsApp with your order details, the reason for the return, and photos if the item is damaged or incorrect. We'll confirm the next steps, including whether the item needs to be sent back or a pickup can be arranged.
Approved refunds are issued using the same payment method used for the original order where possible, or as store credit toward a future order if preferred. Refund processing time may vary depending on the payment method used.
If you receive the wrong product or an item damaged in transit, contact us as soon as possible via WhatsApp. We will arrange a replacement or refund at no additional cost to you.